Customer Service Representative

2 days ago


Wichita, Kansas, United States MCI Careers Full time

Job Overview

MCI Careers is seeking a highly motivated and customer-focused Contact Center Representative II to join our team. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences through inbound and outbound calls.

The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. If you are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner.
  • Ensure first call resolution through effective problem-solving and communication.
  • Document and process customer claims accurately.
  • Lead fact-finding discussions to determine the best options for customers.

Requirements:

  • High school diploma or equivalent required.
  • Excellent organizational, written, and oral communication skills.
  • The ability to type swiftly and accurately (20+ words per minute).
  • BASIC knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Salary:$13.50 - $16.50 per hour.



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