Customer Experience Ambassador
6 days ago
We are seeking a highly skilled Customer Experience Ambassador to join our team at Rapport Guest Services. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
About the Role:The Customer Experience Ambassador will be responsible for providing exceptional customer service to clients and guests, ensuring that they have a memorable and enjoyable experience at our premises. This will involve greeting and welcoming visitors, answering questions, and resolving any issues that may arise.
Key Responsibilities:- Greet all clients and guests with a smile, using a friendly and approachable demeanor
- Provide information on local attractions, transportation options, and restaurants
- Assist with check-in and escorting guests to their destination
- Review and commit to memory the profiles of VIP guests expected for the day
- Recognize and welcome VIP guests using service excellence standards
- Communicate effectively with team members and pass on necessary information to colleagues
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment
- Strong attention to detail and organizational skills
- Able to work independently and as part of a team
We offer a competitive salary of $45,000 per year, paid annual leave, and opportunities for professional development and growth.
Working Environment:This role is stationed outside the entrance to the lobby of each building, and involves constant standing and walking throughout the shift.
Policies and Procedures:We adhere to the Company and the building's policies and procedures, including access restrictions, Fire and Life Safety information, and Reception and Concierge Services Standard Operating Procedures (SOP) Manual.
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Experience Ambassador
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