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Residential Maintenance Manager

2 months ago

Hopkins, Minnesota, United States Trilogy Residential Management Full time
Job Summary

The Maintenance Operations Supervisor is responsible for overseeing and performing technical and mechanical work to ensure the inside and outside of the physical structures, units, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality.

Key Responsibilities
  • Coordinate the turnover of vacant apartments and perform any required maintenance.
  • Ensure the completion of all service requests.
  • Ensure that service requests are completed, and notification is left in apartments after each service is performed.
  • Inspect the community and apartments on an ongoing basis, recording and correcting deficiencies.
  • Assist in ordering supplies and parts within budgetary guidelines and maintain accurate inventory.
  • Monitor vendor performance and manage work onsite.
  • Identify and qualify potential vendors by company policy, as well as bid out contracts and service work with oversight from the Maintenance Supervisor.
  • Develop systems and processes as well as standards for the overall appearance of the property, make-readies, work orders, emergencies, and training.
  • Deliver notices to residents.
  • Become proficient with property management software and ensure proper entry of all information in the System.
  • Assist with all capital projects in coordination with the Maintenance Supervisor and Regional Property Manager.
  • Assist the Maintenance Supervisor in developing the budget for regular repair and maintenance as well as capital expenses.
  • Complete regularly scheduled safety meetings and keep up to date on all OSHA and other safety-related laws and requirements to ensure property compliance.
  • Complete monthly and quarterly preventative maintenance procedures and conduct ongoing inspections.
  • Inspect work done by other members of the maintenance team as well as contractors to assess the quality of their work.
  • Support cost-cutting and expense control programs.
  • Oversee key control for the property.
  • Responsible for being on-call/taking emergency calls as needed seven days a week (on-call schedule will vary).
  • Must assist and/or work during onsite events as needed.
  • Other duties as assigned.
Job Requirements
  • Minimum of 3-5 years of experience as a Maintenance Technician in residential living (multi-family, student housing, senior living).
  • EPA and CPO certifications are required.
  • Demonstrated ability to manage multiple and complex operational matters daily.
  • Results-oriented with the ability to balance all business considerations.
  • Excellent interpersonal skills and oral presentation skills.
  • Responsible for being on-call/taking emergency calls as needed seven days a week (on-call schedule will vary).
  • Possess exemplary customer service skills and help retain existing residents through great service.
  • Must assist and/or work during onsite events as needed.
  • Must have all certifications as required by State or Local jurisdictions.
  • High school diploma or GED.