Customer Experience Representative

4 weeks ago


Austin, Texas, United States Huckberry Full time
About the Role

Huckberry is seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities
  • Answer customer inquiries related to Huckberry's products, marketing, and editorial content via email, web chat, phone, or social media
  • Own the customer experience and work to exceed customer expectations
  • Proactively look for solutions to problems and propose improvements
  • Communicate with brand partners on behalf of Huckberry customers to facilitate resolutions
Requirements
  • Located and authorized to work in the state of Texas (Austin area preferred)
  • You enjoy talking with people and building relationships
  • You're able to empathize with customers in a genuine way that lets them know you care about their issues
  • You're able to make decisions and solve problems even when there may not be explicit guidelines on how to do so
  • You have an ability to understand complex issues and explain them to others in beautifully simple terms
  • You're able to plan, organize, and prioritize work - this role wears many hats
  • You're curious and love diving deep into new products, brands, and systems to learn them inside and out
  • You have a reliable home internet connection of at least 100mbps
  • Bonus points if you have experience working in ZenDesk and Slack
Benefits
  • Medical, Dental, Vision benefits
  • 401(k) plan with 2% employer contribution
  • Employer-sponsored Life and Long Term Disability Insurance
  • Paid Vacation and Sick time accrual (peak season is a blackout period in Nov-Dec)
  • Flexible WFH arrangements
  • Generous employee discount on our site
About Huckberry

Huckberry is a leading men's lifestyle retailer and media company. We're a team of passionate individuals who are dedicated to providing our customers with the best possible experience. We're always looking for talented individuals who share our vision and values to join our team.



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