Senior AWS Connect Solutions Architect

3 days ago


Windsor Mill, United States Omm IT Solutions Full time
Job Description

Omm IT Solutions is seeking a highly skilled AWS Connect Solutions Architect to join our team. As a key member of our technical team, you will be responsible for designing, developing, and implementing AWS Connect processes to support our clients' business needs.

Key Responsibilities
  • Design and develop AWS Connect solutions to meet business requirements, including new or modified applications, forms, workflow, policies, actions, access control, interfaces, and configurations.
  • Provide recommendations for enhancing existing operations and implementing new updates or modifications.
  • Support and enhance existing processes based on new requirements or upgrades.
  • Facilitate requirements gathering, review, and documentation.
  • Design and develop solutions within the ServiceNow environment.
Requirements
  • Masters + 10 years of experience OR Bachelors + 12 years of experience OR 18+ years of related experience in lieu of a degree.
  • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
  • 7 years of experience working with large enterprise frameworks.
  • 7 years of hands-on experience working with AWS Cloud platform.
  • 3 years of hands-on experience working with Amazon Connect.
  • 3 years of experience using Python or Java for development.
  • 3 years of experience in designing call routing & messaging.
  • Excellent interpersonal and communication skills.
  • Must be able to obtain and maintain a Public Trust. Contract requirement.
Preferred Skills
  • Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
  • Knowledge and experience with integrating Pega workflows with CCaaS.
  • Knowledge and experience with building reports and dashboards preferably with Tableau.
  • Solid AWS Cloud and AWS Connect Developer experience.
  • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat.
  • Experience with process flow documentation creation.
  • Strong verbal and written communication skills.
Desired Skills
  • Adept at working independently, but also in a team environment.
  • Demonstrated experience delivering technology solutions in a fast-paced, deadline-driven enterprise environment.
  • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
  • Prior Federal government experience.
  • Self-starter, highly motivated individual who adapts to a dynamic work environment.
  • Strong attention to detail with an ability to operate effectively across multiple priorities.


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