Advanced Refrigeration Solutions Specialist

1 week ago


Waynesboro, Pennsylvania, United States Johnson Controls Full time
About Johnson Controls

We are a leading provider of advanced refrigeration solutions, specializing in transcritical CO2 systems for high-demand environments. Our commitment to innovation and sustainability drives us to deliver cutting-edge technologies that meet the evolving needs of our clients.

Salary

$85,000 - $110,000 per year

Job Description

System Performance Oversight: Oversee the performance of transcritical CO2 refrigeration systems, ensuring optimal operation and promptly addressing any issues.

Customer Support and Troubleshooting: Collaborate with customers and end-users to diagnose and resolve system malfunctions, providing clear guidance and solutions.

Warranty and Parts Management: Handle warranty claims and coordinate the replacement of parts as needed, maintaining accurate records and ensuring timely resolutions.

Technical Documentation: Utilize Salesforce and other tools to document cases, track support activities, and maintain comprehensive service records.

Communication: Engage with customers via email and other communication channels to provide updates, technical information, and support.

Required Skills and Qualifications
  • Bachelor's degree in engineering, preferably in Mechanical or Electrical Engineering.
  • Minimum of 5 years of experience with refrigeration systems, with a focus on transcritical CO2 technology.
  • Strong understanding of refrigeration principles and experience with control systems.
  • Proficiency in Microsoft Office Suite and experience with Salesforce or similar CRM platforms.
  • Excellent verbal and written communication abilities, with a focus on customer service.
Benefits
  • Competitive salary
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).


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