Advanced Refrigeration Systems Engineer
6 days ago
Product Service Engineer Co2 Job Description:
Job OverviewJohnson Controls is a leading provider of advanced refrigeration solutions, specializing in transcritical CO2 systems for data centers and other high-demand environments.
We are seeking an experienced Product Service Engineer Co2 to oversee and support our advanced refrigeration systems.
This role involves monitoring control systems, collaborating with customers to troubleshoot and repair equipment, managing warranty replacements, and providing technical expertise.
Responsibilities- System Monitoring and Maintenance: Oversee the performance of transcritical CO2 refrigeration systems, ensuring optimal operation and promptly addressing any issues.
- Customer Support and Troubleshooting: Collaborate with customers and end-users to diagnose and resolve system malfunctions, providing clear guidance and solutions.
- Warranty and Parts Management: Handle warranty claims and coordinate the replacement of parts as needed, maintaining accurate records and ensuring timely resolutions.
- Technical Documentation: Utilize Salesforce and other tools to document cases, track support activities, and maintain comprehensive service records.
- Communication: Engage with customers via email and other communication channels to provide updates, technical information, and support.
- Education: Bachelor's degree in engineering, preferably in Mechanical or Electrical Engineering.
- Experience: Minimum of 5 years of experience with refrigeration systems, with a focus on transcritical CO2 technology.
- Technical Proficiency: Strong understanding of refrigeration principles and experience with control systems.
- Software Skills: Proficiency in Microsoft Office Suite and experience with Salesforce or similar CRM platforms.
- Communication Skills: Excellent verbal and written communication abilities, with a focus on customer service.
- Travel: Willingness to travel up to 10% of the time to client sites as required.
As a Johnson Controls employee, you will have access to a range of benefits, including:
- Competitive salary ($80,000 - $120,000 per year)
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
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