TikTok Commerce Solutions Architect

4 weeks ago


Seattle, Washington, United States Tik Tok Full time
{"title": "Customer Success Manager", "subtitle": "Drive Commerce Success on TikTok", "content": "

At TikTok, we're committed to helping businesses thrive on our platform. As a Customer Success Manager, you'll play a critical role in ensuring our merchants achieve their e-commerce goals.

You'll collaborate with our Product, Account Management, and Cross-functional teams to design and execute strategies for onboarding strategic merchants. Your expertise will help merchants integrate their internal systems with the TikTok platform, streamlining commerce operations and driving business success.

Responsibilities:

  • Design and execute strategies for onboarding strategic merchants.
  • Provide expert advice on integration patterns, best practices, and product knowledge of the TikTok platform.
  • Collaborate with technical support teams to diagnose and resolve customer issues.
  • Gather market feedback and provide insights to guide product roadmap.

Qualifications:

  • 4-5 years of experience in technical account management, customer success, solution architecture, or relevant functions serving large enterprises.
  • Strong grasp of commerce ecosystem and architecture.
  • Expert-level knowledge of system integration.
  • Strong communication skills and ability to work with internal/external senior stakeholders.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We're passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.

", "company": "TikTok", "location": "Global"}

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