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Client Relationship Support Specialist

2 months ago


Romulus, Michigan, United States Ascend Learning Full time

Job Overview

Role Summary

Making a Difference Through Purpose-Driven Work in a People-Centric Environment

Ascend Learning connects a robust portfolio of brands dedicated to providing students, educators, and employers with outcomes-focused, data-informed solutions throughout the educational journey.

Our values-driven culture brings our teams together and fosters a spirit of action, innovation, and collaboration, with an unwavering focus on customer satisfaction.

We are continuously seeking skilled, passionate professionals to join us in our mission to positively impact lives. If this resonates with you, continue reading to discover more.

Ascend Learning's Nursing Division is propelled by a dedication to excellence in nursing education. Our nursing brands — ATI, APEA, and NursingCE — deliver evidence-based solutions aimed at cultivating practice-ready nurses who are equipped for board certification and clinical practice. We leverage data analytics and engaging educational tools to assist nursing students in mastering essential content. Furthermore, we offer nursing education programs and professionals unparalleled support and expertise from some of the most knowledgeable individuals in nursing education. We assist nurse educators in comprehending student understanding based on nearly two decades of data — encompassing over 12 million proctored assessments — that illuminate student learning and performance. The outcome is a clientele that is confident in the guidance and insights we provide through our quality-driven assessments and favorable results.

RESPONSIBILITIES

ATI is seeking a Client Relationship Support Specialist to join their sales team. This is a remote role based in the Great Lakes region, specifically covering Michigan and Indiana. The Client Relationship Support Specialist will collaborate closely with the Client Executive within the designated territory. In this sales support role, you will ensure service coverage, foster strong collaborative client relationships, identify new business opportunities, prepare for sales and support meetings, and stay informed about current market trends in the nursing education sector.

WORK ENVIRONMENT

This position allows for remote work from the Great Lakes region, with travel required within Michigan and Indiana.

KEY ACTIVITIES

Accurately represent all ATI nursing products, service offerings, and technological advancements. Assist the Client Executive with sales and support activities, including student orientations, sales meetings, data-driven discussions, product demonstrations, and faculty integration sessions. Respond to customer inquiries and follow up on needs in a timely manner. Emphasize the importance of building and maintaining strong, high-quality relationships with customers while simultaneously expanding the account base and sales volume. Support the Client Executive in preparing for and attending regional conferences, webinars, lunch-and-learn sessions, and strategic outreach efforts.

QUALIFICATIONS

Bachelor's degree in business, marketing, education, or a related field is required. A minimum of 2 years of consultative sales experience is preferred. Strong preference for candidates who have successfully motivated and engaged audiences to recognize the importance of assessment-driven performance. Proven success in establishing long-term customer relationships. Experience presenting to various audience sizes, delivering information and instruction in an engaging and persuasive manner, with the ability to gauge audience reactions. Capability to manage multiple projects and resources concurrently. Proficiency in Microsoft Applications. Ability to assist and collaborate with the Client Executive in managing marketing initiatives, newsletters, and webinars using tools like HighSpot and Outlook. Willingness to travel at least three days a week for client meetings in the territory as needed. Valid driver's license and ability to maintain business expense submissions for reimbursement are required.

BENEFITS

Flexible and generous paid time off Competitive medical, dental, vision, and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program Hybrid work options On-site fitness facilities Community outreach initiatives Tuition reimbursement

Fostering Inclusivity

We actively seek out and celebrate diverse perspectives, cultivating an inclusive culture where everyone can thrive, feel valued, and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and leveraging diverse viewpoints, we become a stronger, more innovative, and more successful organization where employees experience a genuine sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students, and employers across various sectors. We are committed to accelerating learning pathways that empower individuals to enter careers where they can make a meaningful impact in their communities. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers nationwide, Ascend Learning has been recognized as one of America's top workplaces for diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). Applications for U.S.-based positions must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

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