Administrative Support Specialist for Service Operations

2 weeks ago

Lynnwood, Washington, United States University Mechanical Contractors, Inc (UMC) Full time

Position Title:
Administrative Support Specialist for Service Operations

Starting Hourly Rate:
$26-$30 DOE

The role provides essential administrative assistance to the Service Division. Responsibilities include maintaining records for backflow testing, updating relevant databases, and ensuring gauge calibration is current.
Support the management of customer work order systems (including various software platforms)
Offer daily backup to Dispatch/Operations and cover during their absence
Assist the agreement coordinator with procurement of materials
Handle incoming calls and relay messages
Communicate with clients, vendors, and subcontractors as necessary.
Generate and maintain the Field On Call six-month schedule and update the answering service
Package and send oil samples for analysis
Establish new customer profiles in the database
Process expense reports for Service Technicians
Document Service meetings and attendance
Help maintain an organized office environment for the Service Group
Order office supplies as required

Proficiency in MS Outlook, Excel, Word, PowerPoint, and Project is essential.

  • Strong attention to detail and efficiency in administrative and clerical processes, including filing and records management.
  • Professional communication skills, particularly over the phone.
  • Ability to prioritize tasks and manage multiple interruptions effectively.
A degree or three (3) years of experience in customer service (or equivalent) is preferred.

  • Customer service experience is essential.
University Mechanical Contractors, Inc. (UMC) is dedicated to fostering a culture of inclusion and connectedness.

In our recruitment efforts, we value the unique contributions that individuals bring in terms of education, perspectives, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.


EEO Policy:

UMC's equal employment opportunity policy prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, physical or mental disability, genetic information, age, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruitment, hiring, transfers, promotions, terminations, compensation, and benefits. Retaliation against any employee who files a complaint regarding possible violations of this policy is strictly prohibited.

UMC is also committed to promoting the employment of minorities, women, persons with disabilities, and covered veterans.

Annual affirmative action plans are developed to support our commitment to equal employment opportunity, in line with company policy and obligations as a federal contractor.

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