Patient Care Specialist
1 day ago
The Patient Care Technician provides critical support to patients undergoing Transcranial Magnetic Stimulation (TMS) therapy for depression. This role requires excellent customer service skills, strong communication abilities, and proficiency in administrative tasks. The ideal candidate will possess a positive attitude, be detail-oriented, and have experience working in a medical office setting.
Key Responsibilities:
• Provide exceptional patient care and support throughout the TMS treatment process.
• Assist with scheduling, tracking insurance authorizations, and maintaining accurate patient records.
• Answer phone calls, respond to email inquiries, and provide information to prospective patients.
• Possess thorough knowledge of each physician's services, requirements, and approaches.
• Scan medical documents into Electronic Medical Records software and adhere to HIPAA confidentiality requirements.
• Administer TMS treatments according to specific physician protocols and troubleshoot issues with patient comfort and treatment accuracy.
• Provide emotional support and counseling to patients struggling with depression and anxiety.
Requirements:
• Ability to deliver superior customer service and possess strong communication skills.
• Experience working in a medical office setting, preferably with patients undergoing TMS therapy.
• Proficiency in Microsoft Word and Excel, with strong computer and data entry skills.
• Excellent written, verbal, and follow-up skills, with the ability to work well in a team environment.
• Ability to maintain professional appearance and demeanor, with a strong commitment to patient confidentiality.
Preferred Qualifications:
• Experience working with patients who are suffering from anxiety and depression.
• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Associate's or Bachelor's degree in a related field, or equivalent experience.
Compensation:
$20.00 to $24.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.
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