Rare Disease Case Manager Specialist

1 week ago

Raleigh, North Carolina, United States UCB Full time
About the Role

We are seeking a highly skilled and experienced Rare Disease Case Manager to join our team at UCB. As a key member of our Patient Support Program, you will play a critical role in helping patients gain access to our rare disease products and support services.

Key Responsibilities
  • Serve as a subject matter expert on access and reimbursement, navigating insurance and access-related barriers to ensure patients receive the care they need.
  • Collaborate with internal and external partners, including Rare Reimbursement Executives, Care Coordinators, specialty pharmacies, and payers, to coordinate services and support patients experiencing challenging reimbursement and access issues.
  • Provide expert guidance on market access and reimbursement trends, product access, and reporting reimbursement trends and delays.
  • Manage and facilitate specialty pharmacy relationships, ensuring seamless communication and coordination with team members and patients.
  • Stay up-to-date on evolving reimbursement landscapes and practice management environments, applying this knowledge to drive patient access and support.
Requirements
  • Relevant Bachelor's degree
  • 8-10 years of experience in pharma, biotech, or healthcare space
  • 5+ years of Case Manager experience supporting market access, site of care selection
  • Excellent working knowledge of evolving reimbursement landscape and practice management environment
  • Above-average skills with technology, including ability to quickly learn and accurately utilize contact center systems, CRM, and virtual platforms
  • Excellent virtual interaction and communication skills - both written and verbal
  • Demonstrated flexibility, adaptability, and ability to prioritize tasks and meet customer demands
Preferred Qualifications
  • Masters Preferred, or extensive relevant experience
  • Rare disease and/or infusion experience
  • Nursing degree/healthcare clinical experience
  • Experience in managing access complexities associated with a new to market medication
  • Experience with specialty pharmacy products/products acquired through specialty pharmacy networks or specialty distributors (buy and bill)
  • Close connectivity to the ever-changing payor medical benefit policy arena
About UCB

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.

We don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work.

We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

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