Operations Supervisor

2 weeks ago


Riverton, Utah, United States Sam's Club Full time
Job Overview

We are seeking an experienced and skilled professional to assist management in supervising a team in a specific area of responsibility at Sam's Club. This role involves directing associates, communicating goals and feedback, training staff, and ensuring compliance with company policies and procedures.

Main Responsibilities:

  • Direct team members in assigned areas, providing guidance on customer service approaches and techniques
  • Communicate membership information, programs, and benefits to current and prospective members
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Provide member service by acknowledging customers, identifying needs, and assisting with purchasing decisions
  • Oversee assigned areas, handling claims and returns, zoning the area, and arranging merchandise
  • Complete accounting records, files, transactions, and other required documentation

Key Skills and Qualifications:

  • 6 months retail experience, including operating front-end equipment and customer service experience
  • Must be 18 years of age or older
  • Preferred qualifications: leading a front-end team, supervising experience, hiring, evaluating, mentoring, developing, and managing workload of others

Compensation:

  • Hourly wage range: $21.00 - $29.00
  • Performance-based bonus awards
  • Health benefits (medical, vision, dental)
  • Financial benefits (401(k), stock purchase, company-paid life insurance)
  • Paid time off benefits (PTO, parental leave, family care leave, bereavement, jury duty, voting)
  • Other benefits (short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement)

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