Patient Engagement Specialist

5 days ago


Seattle, Washington, United States Neighborcare Health Full time
Job Description">

About the Role:

We are seeking a skilled Patient Contact Center Representative II to join our team at Neighborcare Health. As a key member of our contact center, you will provide exceptional customer service and patient engagement to low-income and underserved populations.

Responsibilities:

  • Handle high volumes of clinical calls in a fast-paced contact center environment.
  • Schedule new and returning appointments in the EHR, following scheduling guidelines as needed.
  • Provide knowledgeable support to patients via telephone interactions, striving to engage, educate, and inspire confidence in Neighborcare services.
  • Resolve patient requests in one call/contact or manage complex issues with high attention to managing the customer experience.
  • Gather information for accurate documentation of calls and enter it into the proper database.
  • Coordinate with internal eligibility departments to ensure applications for coverage are initiated prior to appointment.
  • Utilize Interpreter Services as needed and identify, research, and resolve patient questions and inquiries regarding the patient portal.

Requirements:

  • High school diploma or GED.
  • One year of general office experience or customer service experience.
  • Basic PC skills in MS Windows environment, 10-key, and typing.
  • Working knowledge of electronic health records (EHRs) and practice management systems.

Compensation: The estimated salary range for this position is $19.97 to $27.25 per hour, with compensation determined based on years of relevant experience.



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