Senior Pharmaceutical Sales Engagement Specialist
6 days ago
About Otsuka America Pharmaceutical, Inc.
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care—locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
Job OverviewThe Health Science Advisor will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Responsibilities- Conducts proactive outreach to HCPs on topics such as product access, on-label/consistent-with-label info, established guidance on patient care, and ability to appropriately connect providers in real time to on-demand CSSs as questions arise;
- Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement;
- Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders;
- Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles.
- A minimum of 2 years pharmaceutical or medical device sales experience;
- Must reside within commutable distance of 50 miles of the primary city in the sales territory;
- Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems);
- 4 or more years experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment;
- Clinical nurse or Advanced Practice Nurse (APN) experience highly valued;
- The ability to work in an ambiguous environment undergoing transformation;
- Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities;
- Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals;
- Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem;
- Ability to assimilate and communicate complex clinical and product information;
- Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply.
A comprehensive compensation package, including a salary range of $102,101 - $145,970, plus an incentive opportunity, along with company-provided benefits, including comprehensive medical, dental, vision and prescription drug coverage, basic life insurance, AD&D, short-term and long-term disability insurance, tuition reimbursement, 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs.
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