Crisis Intervention Professional

6 days ago


Medina, Ohio, United States Hope and Healing Survivor Resource Center Full time

**Job Summary:**

Maintain a safe, supportive environment for survivors residing in the shelter. Provide information and intervention for individuals on the hotline and survivors residing in shelter using the Trauma Informed Care model.

Responsibilities:
  • Provide Confidential Services: Promptly answer the 24-hour hotline, advocacy, crisis intervention, referrals, safety planning, and follow-ups to survivors.
  • Assist with Shelter Operations: Provide shelter coverage, maintain/contribute to health and safety of everyone in shelter, transport survivors when needed, facilitate problem-solving of in-house conflicts, and encourage positive shelter interactions by connecting with each survivor daily.
  • Refer Survivors to Agencies: Refer survivors to other agencies and resources, work directly with other agencies to secure services on behalf of survivors and their children.
  • Collaborate with Shelter Case Managers: Assist in providing supplemental supportive services to survivors based on their individualized goal plans.
  • Meet Expectations: Meet set goals and expectations regarding time spent with clients per shift.
Requirements:
  • Certifications and Qualifications: At least one year of experience working with survivors of trauma preferred; certification of CPR, First Aid, AED, and Narcan preferred; High School Diploma or equivalent required; valid Ohio driver's license and ability to meet agency requirements for driving insurability; must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).
  • Skills and Abilities: Excellent interpersonal and communication skills, particularly with diverse populations; ability to model open communication, fair and equitable treatment, management of conflicts, and work in team structure; computer skills including Microsoft Word and Excel.


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