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Customer Service Representative

2 months ago

Apple Valley, California, United States South Metro Animal Emergency Care Full time
Job Overview

South Metro Animal Emergency Care is a 24/7 emergency care facility that is part of the Lakefield Veterinary Group. Our team is dedicated to providing exceptional care to our clients and patients, and we are seeking a highly skilled and compassionate individual to join our team as a Customer Service Representative.

We are looking for someone who is passionate about veterinary medicine and has a strong commitment to providing excellent client service. As a member of our team, you will be responsible for welcoming pets and their families, creating a comforting environment, and providing precise and dedicated client service. You will also be responsible for emergency triage, client check-in and record management, and handling difficult conversations about finances.

Responsibilities

  • Welcoming pets and their families and creating a comforting environment.
  • Precise and dedicated client service and follow through.
  • Emergency triage over the phone and in person.
  • Client check-in and record management.
  • Client check-out and working with clients on payment options.
  • Handling difficult conversations about finances.
  • Anticipating client needs and providing information and compassion.
  • General clean-up of lobby, exam rooms, and entrance area.
  • Assisting clients through difficult times, such as euthanasias.

Qualifications

  • Minimum of one year's experience working in a client-focused role in a veterinary practice.
  • High attention to detail.
  • Ability to handle stressful situations in a positive and productive way.
  • Works well with the team.
  • Able to think critically and make decisions.
  • Willingness to learn and grow within veterinary medicine.
  • Strong desire to provide exceptional service.

Benefits

  • Medical, dental, and vision available for full-time employees.
  • HSA and FSA plans available.
  • Pet discount.
  • 401(k) with company match.
  • Employee Assistance Program.
  • Uniform allowance.
  • Shift differential.
  • PTO and holiday pay.
  • And more.