Advanced Security Program Operations Manager
3 days ago
Blackstone Consulting, Inc. is seeking an experienced Advanced Security Program Operations Manager to join their team in the Bay Area. As a key member of the security and care delivery team, you will be responsible for overseeing and managing Protective Security Supervisors (PSS) for the Advanced Security Program.
Key Responsibilities:- Oversee and invest in the development of contract security personnel
- Implement new training development programs and ensure efficient and effective training for contract staff
- Mentor and develop future leaders with a focus on succession planning
- Identify and implement successful programs to develop managerial staff and contract employees
- Enhance managerial and contract staff skill sets through training and development
- Oversee and approve disciplinary matters at sites to ensure high-quality investigations and management
- Develop strategies with PSS to address workforce management gaps and deficiencies
- Partner closely with customers to guide program development and ensure timely notification and escalation of adverse events
- Ensure delivery of high-quality customer service through regular contact and evaluation of service quality
- Meet regularly with client representatives for security program status updates and address actual or potential problems
- Act as an escalation point for internal concerns and/or service contract decisions
- Share the security story and promote excellent work
- Three to five years of law enforcement or security training experience, or an equivalent combination of education and/or experience
- Bachelor's Degree
- Ability to interact with customers, employees, and third parties that reflects highly on the organization
- Excellent written and verbal communication skills
- Dedication to high-quality customer service
- Experience with managing budgets
- Strong knowledge of the healthcare environment and ability to interact with key stakeholders in high-stress situations
- Business acumen
- Experience in planning, organizing, and enforcing security systems
- Security Risk Assessments
- Ability to quickly adapt and mobilize change across the organization
- Ability to consult on security operations
- Ability to think critically and use data to influence change
- Experience working in a unionized environment
- Medical Insurance - The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit
- Vision Insurance - Vision care plan option through Guardian for employees and eligible dependents
- Dental Insurance - PPO dental plan option through Guardian for employees and eligible dependents
- Retirement & 401(k) - Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old
- Short-Term & Long-Term Disability Insurance - BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian
- Employee Assistance Program - Through Guardian's WorkLifeMatters program. 100% paid by BCI
- Voluntary Life and AD&D Insurance - Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian
- Supplemental Insurance - Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian
- Additional Benefits - Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability supplemental, and life plans offered by Aflac and TransAmerica
- Annual Raises - wage increase every January
- Paid Time Off
- Recognition Programs
- Training & Career Development
- Employee Resources Group - Women in Healthcare Security Network provides scholarships, mentorship, and other great programs
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