Office Coordinator

2 weeks ago


Zeeland, Michigan, United States Quest Car Care Products Full time
Job Summary

We are seeking an experienced Office Administrator to join our team at Quest Car Care Products. As a key member of our operations team, you will be responsible for providing exceptional customer service, processing orders, and maintaining accurate records.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and in-person
  • Process customer orders, ensuring timely and correct delivery of car wash chemicals and related products
  • Maintain a deep understanding of our product line to accurately process orders and address customer inquiries
  • Handle customer complaints, product returns, and service issues with empathy and professionalism
  • Assist the sales team with lead generation, follow-ups, and managing customer accounts
  • Maintain records of customer interactions, transactions, comments, and complaints in our Salesforce system
  • Build and maintain strong, long-lasting customer relationships by delivering personalized service and anticipating customer needs
Requirements
  • High school diploma or equivalent required
  • 10+ years of customer service experience preferred
  • Proficiency in Salesforce and QuickBooks
  • Proficiency in MS Office (MS Word, MS Excel, and MS Outlook)
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Professional appearance and attitude
  • Customer service orientation and ability to handle confidential information
About Us

Quest Car Care Products is a leading manufacturer of high-quality chemicals trusted by car washes, truck washes, and detailers. We are committed to ensuring our customers' success and offer a comprehensive range of products, including pre-soaks, degreasers, specialty cleaners, shampoos, ceramic-infused products, waxes, tire shine, dressings, fragrances, aerosols, and reclaim water care.

We offer a great culture that helps each other succeed both personally and professionally. If you are interested in working with a great, established, and growing company, please apply today.



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