Customer Service Representative
1 week ago
Staff My Agency, located in Ocean Springs, MS, is seeking a talented and caring professional to fill the role of Customer Service Representative. This position is focused on delivering exceptional customer service for a well-established State Farm Agent.
As a Customer Service Representative, you will be responsible for:
- Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Establishing customer relationships and following up with customers, as needed.
- Using a customer-focused, needs-based review process to educate customers about insurance options.
You will receive:
- Salary plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements:
- Customer Service experience preferred
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
- Property Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
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