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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at First Financial Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, processing transactions, and promoting our financial products and services.
Key Responsibilities- Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Transaction Processing: Process customer transactions, including deposits, withdrawals, and loan payments, while maintaining accuracy and attention to detail.
- Sales and Referrals: Identify and refer customers to our financial products and services, such as loans, credit cards, and investment products.
- Compliance and Risk Management: Maintain knowledge of and comply with all relevant bank regulations, including the Bank Secrecy Act and Anti-Money Laundering regulations.
- Education: High school diploma or equivalent required.
- Experience: Previous experience in customer service, sales, or a related field preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer applications.
This is a full-time position that requires working in a bank branch environment, with regular hours and occasional overtime as needed. The ideal candidate will be able to work effectively in a team environment and provide exceptional service to our customers.
