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Client Support Specialist

2 months ago

Rockville, Maryland, United States Turning Point Global Solutions Full time
Customer Service Representative Job Description

Overview:

We are seeking a committed and detail-oriented Customer Service Representative (CSR) to become a vital part of our skilled Provider Services team at Turning Point Global Solutions, assisting our federal clientele. The CSR will manage inquiries from healthcare providers, perform necessary research, and guarantee prompt and precise resolutions.

Details:

  • Specialty: Government IT Support Services
  • Location: Rockville MD office
  • Salary: Based on Experience, Skills, and Education

Turning Point provides a comprehensive benefits package, including health, dental, and vision coverage for employees and their dependents, a retirement plan with employer match, life and disability insurance, and various voluntary benefits.

Key Responsibilities:

Provider Inquiry Resolution:

  • Addressing provider inquiries via phone and written communication
  • Investigating and resolving inquiries efficiently and professionally
  • Documenting all interactions in the designated system
  • Composing responses to inquiries

Customer Focus and Performance:

  • Grasping customer expectations and regulatory requirements
  • Completing daily assignments as directed
  • Upholding quality standards
  • Regularly monitoring workload
  • Prioritizing tasks to meet deadlines

Professional Development and Teamwork:

  • Engaging in training programs
  • Participating in meetings consistently
  • Completing assessments in a timely manner
  • Seeking additional learning opportunities

Required Skills:

  • Communication: Exceptional written and verbal communication skills
  • Comprehension: Strong reading and understanding abilities
  • Phone Etiquette: Professional demeanor in phone interactions
  • Problem-solving: Analyzing and resolving provider-related issues
  • Organization: Effectively managing workload

Education and Experience:

  • High school diploma or GED
  • At least six months of experience in customer service preferred
  • Basic proficiency in PC and Microsoft Office applications
  • Basic mathematical skills are advantageous

About the Company:

Turning Point Global Solutions is a rapidly expanding IT services firm catering to government and commercial clients. Specializing in system integration and software engineering, Turning Point offers a variety of solutions within the healthcare IT and telecommunications sectors. Established in 2002, Turning Point is recognized for its innovation and professional services, holding a CMMI Maturity Level 5 for Development.

Turning Point is an equal opportunity employer, emphasizing diversity and inclusion in all employment aspects. If you are ready to contribute to our team, send us your resume today.