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2 months ago


New York, New York, United States Hard Rock Hotel and Casino Atlantic City Full time
Job Summary

We are seeking a highly skilled and experienced Shift Manager to join our Hotel EVS Department at Hard Rock Hotel and Casino Atlantic City. As a Shift Manager, you will be responsible for ensuring that hotel floors are cleaned and inspected to established Hard Rock property and brand standards.

Key Responsibilities
  • Leadership and Management: Manage the Hotel EVS Department in all daily operations, working closely with the Director of EVS and EVS Managers to achieve exceptional quality, value, and presentation of public area product.
  • Guest Experience: Personally assist guests, inspect VIP guest rooms, solicit feedback, and adapt internal procedures accordingly to ensure an exceptional guest experience.
  • Quality Control: Create a culture of accountability through quality control metrics for EVS performance, ensuring that all EVS employees have excellent initial and ongoing training.
  • Team Development: Work with direct reports to help set development plans, conduct performance appraisals, and evaluate progress toward goals.
  • Operations: Review and monitor scheduling for all EVS employees, work closely with vendors to assure proper pricing, delivery, and maintenance, and oversee the completion of EVS projects.
  • Communication: Utilize device/HotSOS to place requests for Porters, EVS attendants, and other departments, and maintain a high standard of personal appearance and hygiene.
Requirements
  • Education: High School diploma, GED, or equivalent required.
  • Experience: Minimum 1 year of experience in a Hotel EVS Management role or 2 years of experience as Hotel EVS Supervisor.
  • Licenses and Certifications: Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.
  • Language: Bilingual in Spanish preferred.