Shift Manager
1 week ago
At City Barbeque, we're looking for a skilled Shift Manager to lead our team and ensure exceptional customer service and product quality. As a Shift Manager, you'll be responsible for supervising shift operations, training teammates, and maintaining a positive and productive work environment.
Key Responsibilities:- Maintain regular and consistent attendance and punctuality
- Deliver backyard hospitality service to all guests by anticipating needs and overall store flow
- Fairly delegate tasks so that teammates can create and maintain the City Barbeque experience for the guests
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Organize opening and closing duties as assigned, ensuring food safety systems are executed and work stations are clean/safe
- Follow all cash management and cash register policies, including those for cash handling, safety and security and ensures proper cash management practices are followed by shift team
- Make certain that safety and security standards are emphasized and adhered to, and that teammates are trained in appropriate responses to unsafe situations
- Assist with new teammate training by positively reinforcing successful performance
- Communicate regularly with the General Manager to provide feedback on teammate performance during shifts and to remain current with store production goals
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to teammates on shift to ensure operational excellence and to improve teammate performance
- Customer service experience in a retail or restaurant environment - 1 year required
- Act with integrity and honesty
- Exercise situational leadership successfully
- Resolve conflict professionally
- Demonstrate effective oral communication skills
- Collaborate with others well
- Effectively build teams
- Lead with positivity and appreciation
City Barbeque participates in E-verify. To learn more, please visit: https://e-verify.uscis.gov/emp/begin.cgi
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