Shift Manager

1 month ago


New York, New York, United States SUMMERWOOD MASTER Full time
Job Summary

The Shift Manager is a key role within our restaurant team, responsible for ensuring seamless operations and exceptional customer service. This dynamic individual will work closely with management to drive excellence in customer satisfaction, product quality, and speed of service.

Key Responsibilities
  • Drive customer satisfaction through fast, accurate service and positive guest relations
  • Maintain company standards in product and facility specifications
  • Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets
  • Review facility and equipment readiness, monitor inventory, food preparation, and order fulfillment
  • Provide ongoing coaching and feedback to crew employees, and provide hands-on training in the Learning Zone
Accountabilities
  • Customer Satisfaction/Product Quality: Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
  • Financial: Share with the Management team day-to-day responsibility for cash procedures, such as bank deposits, making change, opening/closing safe, and verifying drawers
  • Operations: Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets; review facility and equipment readiness, monitor inventory, food preparation, and order fulfillment
  • Human Resources: Provide ongoing coaching and feedback to crew employees, and provide hands-on training in the Learning Zone

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