Retail Store Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Retail Store Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.
Key Responsibilities- Provide excellent customer service, answering questions, and resolving issues in a timely and professional manner.
- Assist customers in selecting the right products and services, providing recommendations and solutions to meet their needs.
- Process sales transactions accurately and efficiently, maintaining a high level of cash handling and customer service skills.
- Build strong relationships with wholesale and retail customers, understanding their needs and preferences.
- Stay up-to-date with product knowledge, features, and benefits, making recommendations to customers and driving sales growth.
- Maintain a clean and organized store environment, adhering to company standards and procedures.
- Participate in visual merchandising and inventory management, ensuring a visually appealing store display and optimal inventory levels.
- Meet or exceed sales goals, targets, and performance metrics, contributing to the success of the store.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1 year of retail sales, customer service, or related experience.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
- Physical ability to lift up to 50 pounds, stand for long periods, and move freely throughout the store.
- Availability to work a variety of shifts, including evenings, weekends, and holidays.
- Valid driver's license and reliable transportation.
- Previous experience in paint sales, customer service, or related fields.
- Ability to read, write, comprehend, and communicate in multiple languages.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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