Technical Support Specialist for IT Infrastructure

6 days ago


Santa Fe, New Mexico, United States Christus Health Full time

Christus Health is seeking a skilled Technical Support Specialist to join our team.

About the Role

We are looking for a highly motivated and detail-oriented individual to provide technical support for our IT infrastructure. As a Technical Support Specialist, you will be responsible for installing, configuring, upgrading, and maintaining workstation and peripheral equipment.

Duties and Responsibilities
  • Provide technical support for end-users through installation, configuration, upgrade, and maintenance of workstation and peripheral equipment.
  • Resolve problems reported by the Information Systems Service Desk in a timely and efficient manner.
  • Implement new functionality to improve user experience and productivity.
  • Maintain accurate documentation of all technical activities and adhere to organizational policies, procedures, and standards.
  • Deliver high-quality, cost-effective solutions to users at all levels, including support for technology and processes.
  • Support business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
Requirements

To be successful in this role, you will need:

  • A High School degree or equivalent required; post-high school Information Systems coursework preferred.
  • An IT-based certification is preferred.
  • A valid New Mexico Driver's License is required.
  • Demonstrated customer service skills.
  • BASIC knowledge of desktop operating systems and related software required.
  • Ability to maintain good customer relations and explain complex solutions and problems to users.
  • Excellent problem-solving and communication skills.
  • Good technical writing and documentation skills.
Estimated Salary Range

$45,000 - $65,000 per year, depending on qualifications and experience.

This estimate is based on national averages and may vary depending on location and other factors.



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