Customer Service Representative

5 days ago


Flowood, Mississippi, United States Jeff Zachary - State Farm Agent Full time
Job Description

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities

  • Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Work closely with our agent to manage website and social media content, ensuring a consistent and engaging brand presence.
  • Contribute to a positive and productive team environment, demonstrating a strong work ethic and commitment to success.

Benefits

  • Competitive salary and commission/bonus structure
  • Simple IRA and health benefits
  • Paid time off (vacation and personal/sick days)

Requirements

  • Excellent communication and interpersonal skills
  • Enthusiasm for the role insurance and financial products play in helping people manage risk and achieve their goals
  • Organizational and detail-oriented skills
  • Ability to learn and adapt to new systems and technologies
  • Proactive problem-solving and customer service skills
  • Ability to work in a team environment and prioritize tasks effectively
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Courses on ethical and customer-centered sales practices will be required
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

About Our Company

Jeff Zachary - State Farm Agent is an independent contractor agent, not affiliated with State Farm Insurance Companies. We are a dynamic and growing business, committed to delivering exceptional customer experiences and building strong relationships with our community.



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