Customer Support Specialist

1 day ago


Danville, Illinois, United States Culligan Full time
About Us

Culligan is a renowned water treatment solutions provider with a legacy spanning over eight decades. We pride ourselves on delivering top-notch service and innovative products to our customers.

Job Description

We are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will play a critical role in providing exceptional customer service and support for our water treatment solutions.

Key Responsibilities
  • Resolve customer complaints and issues related to our water treatment products and services.
  • Process customer orders, handle billing and payments, and maintain accurate records of customer interactions.
  • Develop and implement strategies to improve customer satisfaction and retention.
Requirements
  • 2+ years of customer service experience, preferably in a sales/marketing environment.
  • High school diploma or GED and medium Microsoft Word and Excel knowledge.
  • Data-entry experience and proficiency with Windows operating system and basic M.S. Excel and M.S. Word.
Benefits
  • A competitive salary of $17.25 per hour based on industry standards and location.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • The opportunity to work with a leading brand in the water treatment industry.


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