Bakery Associate

2 weeks ago


Kansas City, Missouri, United States Cosentino's Food Stores Full time

Bakery Associate

Position Objective:

To enhance the customer shopping experience by preparing, organizing, and packaging bakery products in a prompt, friendly, and courteous manner.


Reporting Structure:
This role reports directly to the Bakery Manager.

Status:
This is a non-exempt role.

Knowledge Requirements:
The following outlines the necessary certifications, education, or training for this position.
Essential Knowledge

  • A food handling permit must be acquired within the initial 14 days of employment.
  • Completion of ongoing training and development as outlined in the Cosentino's Learning Plan.
Non-Essential Knowledge

  • A high school diploma or equivalent is preferred.
Skills:
The following lists the essential skills required for this position.
Core Responsibilities:
  • Understand and apply the Cosentino's Customer Service Standards.
  • Courteously and efficiently assist customers by fulfilling orders at the bakery counter.
  • Familiarize yourself with department products, procedures, and policies to accurately and courteously respond to customer inquiries.
  • Assist in merchandising products creatively and appealingly, ensuring display cases are clean and well-stocked.
  • Meet or exceed productivity benchmarks to achieve desired team and individual outcomes.
  • Adhere to rotation procedures to prevent stale or outdated products from being sold.
  • Follow guidelines for preparing the next day's products and ensure all special orders are addressed.
  • Maintain the bakery's cleanliness and readiness for the next shift or business day.
  • Actively work to keep your work area and department clean and safe for customers and colleagues.
  • Know, comply with, and encourage compliance with all health regulations, sanitation guidelines, and safety protocols for your department and store.
  • Safely operate, clean, and maintain all equipment competently.
  • Exhibit strong verbal and interpersonal skills for positive interactions with customers and peers.
*Demonstrates basic math and reading skills necessary for the role.
Additional Responsibilities:
  • Promote sales by suggesting complementary products or services.
  • Address customer complaints professionally and recognize when to involve a member of the management team.
  • Efficiently unload incoming shipments of bakery supplies and neatly organize them in designated areas without damaging merchandise.
  • Support the company by completing additional tasks assigned by management, assisting other stores or departments as needed, and acquiring new skills when necessary.
Physical Requirements:

The following physical activities may be part of any scheduled shift, and employees are expected to perform these actions while on duty.

Essential Physical Abilities:
  • Reach overhead with both arms up to a maximum of 70 inches, twist at the waist, and lift objects weighing up to 20 lbs.
  • Push and pull grocery items to appropriate locations as needed, with a peak force of 20 lbs.
  • Stand and walk for extended periods on hard surfaces such as tile, asphalt, or concrete.
  • Occasionally lift and carry items weighing up to 35 lbs.
  • Bend and squat, at times reaching all the way to floor level.
  • Work in cooler conditions of grocery coolers and freezers.
Non-Essential Physical Abilities:
  • Climb a ladder, potentially up to 5ft.


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