Loan Originator Assistant-Lic

4 weeks ago

Tampa, Florida, United States Envoy Mortgage Full time
Job Summary

The Loan Originator Assistant-Lic is a key front-line sales support branch employee with direct communication with Clients and Realtors. This role is responsible for assisting with loan files and providing administrative support functions to assigned Originators or managers within the branch.

Key Responsibilities

• Facilitate the completion of loan applications, coordinate collection of documentation, and prepare loan files for processing.
• Coordinate discussions between the Loan Originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process.
• Promote Envoy's products to Real Estate Agents, Home Buyers, leads, and referral sources while tracking and managing follow-ups.
• Assist Loan Processor with putting scenarios together for prospective clients (researching client scenarios with underwriting and investor guidelines).
• Assist with call backs to prospects that require a phone consult prior to a face-to-face or virtual meeting.
• Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
• Request and gather relevant information/documents from the borrower to complete the application, its structure, and all loan disclosures.
• Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service.
• Enter loan applications into Loan Origination System (LOS) and assign to Originator/LOA.
• Review all loan package paperwork checking for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator.
• Call and obtain conditions from borrowers and Realtors to clear conditions, as necessary.
• Review documents and entire loan files and work to prevent problems by highlighting deficiencies.
• Monitor the process and communicate effectively with the borrower and all other parties to the transaction on the status of the loan.
• Understand and research investor guidelines and stay up to date on program changes that effect the processing or originating of loans in pipeline.
• Submit complete files to processing based on Investor and/or AUS requirements.
• Communicate loan approval by sending pre-approval/commitment letters to all parties involved in transaction.
• Responsible for periodic status calls to all parties involved in transaction (Clients, Realtors, Builder, etc.).
• Send out correspondence -- Thank you cards, Closing Cost Calculators, etc.
• Order Appraisals and 3rd party services (VOE, Title, certifications, and related documents to create loan packages for processing.
• Coordinate Closing details with Client -- Final Payment, rate, Cash to Close, etc.
• Review all closing statements, compare to signed loan estimate worksheet before signings and correct discrepancies.
• Review create disclosure and re-disclosure packages and deliver to the borrower.
• Deliver appraisals and/or property valuations to the borrower and document proof of receipt.
• Facilitate timely Closings by working directly with the Title Company and customer to schedule.
• Develop complete knowledge of Envoy's products, systems, and competitive advantages.
• Become familiar with Envoy's process, policies, and procedures.
• Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary.
• General clerical and phone support, as needed.
• Other duties as assigned.

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