Customer Service Representative

3 weeks ago


Murrieta, California, United States CarMax Full time

At CarMax, we're committed to delivering an exceptional customer experience.

We're seeking a highly skilled and customer-focused individual to join our Service Department team as a Customer Operator.

This role is responsible for providing top-notch customer service by supporting the Service Department in various aspects, including assisting customers on the phone and in person before, during, and after service/repair processes.

The ideal candidate will possess excellent interpersonal, communication, and customer service skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

- Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

- Assist Customer Advisors/Service Consultants with customers when needed.

- Answer basic service department questions, schedule service appointments, route customers' calls.

- Provide written messages to the responsible party in a timely manner.

- Complete reminder calls for customers scheduled for an appointment.

- Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.

- Contact customers with Repair Requests to schedule appointments.

- File repair orders and all supporting documentation daily.

- Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.

- Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Requirements:

- Accountable to Associate 1 Competency Model.

- Demonstrate exceptional telephone etiquette and active listening skills.

- Execute Retail Service Standardized Work.

- Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

- Maintain or exceed the CarMax guidelines for customer satisfaction.

- Read, interpret, and transcribe data in order to maintain proper records.

- Intermediate computer skills including spreadsheet knowledge.



  • Murrieta, California, United States Sizzler USA Full time

    Become a key member of the Sizzler USA team as a Customer Service Representative. In this role, you will be responsible for performing various tasks such as operating registers, handling customer complaints, and maintaining store appearance. To succeed in this position, you must possess excellent communication skills, be able to work in a team environment,...


  • Murrieta, California, United States Walmart Full time

    As a Customer Service Representative at Walmart, you'll work in a fast-paced retail environment where you will be responsible for reviewing customer orders, locating and selecting merchandise on the salesfloor, and ensuring that customer orders are filled accurately. You will also be required to walk up to 5 miles each day while fulfilling online customer...


  • Murrieta, California, United States Burlington Full time

    Burlington Stores, Inc. is seeking a talented Cashier and Customer Service Representative to join our team. This is an exciting opportunity to work in a fast-paced retail environment where you will be responsible for providing excellent customer service, operating a cash register, and processing layaways, returns, and exchanges.The ideal candidate will have...


  • Murrieta, California, United States David's Bridal Full time

    Job DescriptionThe Seasonal Customer Service Representative plays a critical role in ensuring that every customer has an exceptional shopping experience. This includes welcoming customers with genuine enthusiasm, communicating clearly and concisely, and resolving conflicts effectively. The ideal candidate will be able to adapt their style to suit different...


  • Murrieta, California, United States Cool Air Solutions Heating and Cooling Full time

    About the RoleAs a Customer Service Representative, you will be the primary point of contact for our residential clients, providing exceptional customer service and ensuring a positive experience. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams.Key...


  • Murrieta, California, United States Cool Air Solutions Heating and Cooling Full time

    About the Role:As a Customer Service Representative at Legacy Service Partners (LSP), you will play a pivotal role in ensuring exceptional customer experiences for our residential clients. You will be responsible for managing customer inquiries, scheduling service appointments, and providing support to our technicians and service teams.Key...


  • Murrieta, California, United States Which Wich Superior Sandwiches Full time

    Job Summary:As a Customer Service Representative at Which Wich Superior Sandwiches, you will be the face of our brand, delivering exceptional customer experiences and driving sales through recommendations and upselling.About the Role:You will be responsible for greeting customers, taking orders, and making recommendations to enhance their dining...


  • Murrieta, California, United States Loop Neighborhood Full time

    Job OverviewWe are seeking highly motivated and dedicated Customer Service Representatives to join our Loop Neighborhood team. This role offers a unique opportunity to grow your skills while contributing to the success of our organization.Key ResponsibilitiesProvide exceptional customer service, ensuring every interaction meets our high standards.Operate the...


  • Murrieta, California, United States Cool Air Solutions Heating and Cooling Full time

    About the Role\As a Customer Service Representative at Cool Air Solutions Heating and Cooling, you will be the face and voice of our company, providing outstanding customer service and ensuring a positive experience for our residential clients. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing...


  • Murrieta, California, United States Ivonne Welch Medicare Plans Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative - Bilingual Liaison to join our team at Ivonne Welch Medicare Plans. This is a full-time position with benefits available upon reaching designated employment milestones.The estimated salary for this position is $45,000 per year, based on experience.As a...


  • Murrieta, California, United States U-Haul Full time

    Work with U-Haul: We're seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will work as part of a supportive team to provide exceptional service and ensure that customers get all the help they need on their journeys. Your responsibilities will include assisting customers inside and...


  • Murrieta, California, United States Floor & Decor Holdings, Inc. Full time

    Sales Associate Position:Floor & Decor Holdings, Inc. is seeking a dedicated Sales Associate to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and contributing to sales goals.Key Responsibilities:• Greet customers warmly and assist them with their...


  • Murrieta, California, United States U-Haul Full time

    U-Haul Customer Service RepresentativeThe role of a Customer Service Representative at U-Haul is to provide exceptional customer service and support to our customers. As a key member of our team, you will be responsible for ensuring that our customers receive the best possible experience with our products and services.Salary: $17.00 - $25.00 per hour (plus...


  • Murrieta, California, United States Savers | Value Village Full time

    Job Description:Create an exceptional customer experience, showcasing our unique products and services.Work collaboratively with colleagues to maintain a clean, organized store environment.What You Get:Comprehensive onboarding and training from day one.In-house expertise with robust training programs developed by our training department, Savers...


  • Murrieta, California, United States Buffalo Wild Wings Full time

    At Buffalo Wild Wings, we offer a competitive salary range of $15-$18 per hour, plus opportunities for growth and development within our company. As a Sales Associate, you will have the chance to work with a diverse group of people, develop new skills, and contribute to a fun and dynamic work environment.As a key member of our team, you will be responsible...


  • Murrieta, California, United States Mountain View Tire & Auto Service Full time

    At Mountain View Tire & Auto Service, we're seeking a highly skilled Automotive Sales Service Representative to join our team. As a key member of our staff, you'll be responsible for delivering exceptional guest experiences, driving sales of automotive repair services and tires, and contributing to the growth of our business.This role offers a competitive...


  • Murrieta, California, United States Floor & Decor Full time

    About Floor & DecorFloor & Decor is a dynamic retail company dedicated to delivering an exceptional customer experience. Our Sales Floor Representatives play a critical role in achieving this goal by providing top-notch service and support.Job OverviewWe're looking for a skilled and friendly Customer Service Ambassador to join our team. As a Customer Service...


  • Murrieta, California, United States Ross Stores, Inc. Full time

    Ross Stores, Inc. is seeking a Customer Service Associate to join our team in this exciting retail opportunity.About the JobAs a Customer Service Associate, you will be responsible for delivering an exceptional customer experience, ensuring our customers have a positive shopping experience. This includes making eye contact, smiling, and greeting all...


  • Murrieta, California, United States Intazza Full time

    About UsIntazza is a third-wave coffee roasting company committed to delivering high-quality coffee to local consumers. Our cafe is a welcoming space where customers can enjoy a great cup of coffee while experiencing exceptional service. We value teamwork, attention to detail, and a passion for providing an outstanding customer experience.Job...


  • Murrieta, California, United States Sam's Club Full time

    Job OverviewSam's Club is seeking a skilled Retail Customer Service Associate to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service to our members. This role requires a friendly and approachable demeanor, with the ability to work well under pressure in a fast-paced environment.About the...