Guest Services Team Member

1 week ago


Morristown, Tennessee, United States The Sports Facilities Companies Full time
Job Title: Guest Services Team Member - Morristown Landing Recreation and Events

At The Sports Facilities Companies, we are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Morristown Landing Recreation and Events. As a key member of our team, you will provide exceptional service to our members and guests, ensuring a world-class experience at our premier sport, recreation, and entertainment destination.

Job Summary:

The Guest Services Team Member will be responsible for providing point-of-contact customer service at the guest service desk or fitness concierge desk. This includes greeting members and guests, answering questions, and providing directions as needed. You will also be responsible for maintaining the fitness area computer system, completing rounds on the fitness floor, and ensuring the overall cleanliness and safety of the facility.

Key Responsibilities:
  • Provide world-class customer service to members and guests
  • Maintain the fitness area computer system
  • Complete rounds on the fitness floor to ensure equipment upkeep and member/guest needs are met
  • Greet members and guests, and provide prompt answers and directions as needed
  • Cultivate an environment of world-class guest service with enthusiasm to all Morristown Landing visitors, members, and customers
  • Be knowledgeable about prices, programming, and the daily venue schedule
  • Assist with maintaining accurate records of participant waivers, event information, and incident reports
  • Work to resolve all guest concerns and complaints and/or direct to appropriate Manager
  • Help provide guest feedback/concerns medium for communication, and direct that feedback to the appropriate supervisor
  • Understand and help enforce Morristown Landing's policies and procedures
  • Complete special projects, daily assignments, and other duties as directed by management
Requirements:
  • High School Diploma, GED, or bachelor's degree in exercise science, health education, public health, or related field
  • Minimum of two years of experience in a sport/fitness center or customer service
  • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
  • Highly recommend CPR/AED/First Aid certification - currently holding or willing to become certified
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to operate and use all equipment in facilities
Working Conditions and Physical Demands:
  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
  • Will be required to operate a computer and phone
  • Must wear proper uniform
  • Must be able to pass a drug screening and background check


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