Support Operations Specialist
3 weeks ago
Corcentric Client Support Specialist Job Description
">We're looking for a skilled Client Support Specialist to join our team at Corcentric. This role involves handling inbound and outbound calls, resolving client issues, and collaborating with our sales team to ensure seamless customer experiences.
">Key Responsibilities
">- ">
- Respond to client inquiries via phone and email, resolving issues promptly and professionally.">
- Collaborate with the sales team to gather information and resolve client concerns.">
- Maintain accurate records of client interactions and feedback using our CRM system.">
- Develop and maintain expertise on our products and services to effectively address client questions and concerns.">
- Work closely with our technical team to escalate complex issues and resolve them efficiently.">
What You'll Need
">To succeed in this role, you'll need excellent communication and interpersonal skills, strong problem-solving abilities, and the capacity to learn quickly about our products and services.
">Compensation Package: $50,000 - $65,000 per year
">Location
">This role is based in Des Moines, Iowa, or nearby cities. You'll have the flexibility to work from home and collaborate with our team remotely.
">Language Code: en
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