Fuel and Paycheck Support Specialist Representative
2 weeks ago
Company Overview:
At Werner Enterprises, we are committed to providing exceptional service to our drivers and owner-operators. As a key member of our team, you will play a vital role in ensuring their satisfaction and success.
Job Summary:
We are seeking a highly motivated and detail-oriented Fuel and Paycheck Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our drivers and owner-operators regarding fuel, permits, tolls, and paychecks or settlements.
Main Responsibilities:
- Respond to phone calls from drivers, document and resolve issues, explain paycheck details, address errors, and research settlement pay problems on owner/operator settlements.
- Issue advances to drivers for company expenses and personal funds.
- Provide drivers with information on fuel locations, cash fuel, and authorization numbers for emergency fuel through phone calls or in-person support.
- Assist drivers in ordering registrations, licenses, or permits, and answer questions about permit requirements.
- Order and cancel toll passes as needed. Answer toll calls from drivers, terminals, or state agencies.
- Perform other related duties assigned by supervisory personnel.
- Attend work according to the scheduled shift as determined by supervisory personnel.
Qualifications and Requirements:
- High school diploma or equivalent certification.
- One to two years of customer service experience in a phone center environment preferred.
- Six months of experience within the truckload segment of the transportation industry preferred.
- One year of experience with the AS400 system preferred.
- One to two years of typing and data entry experience preferred.
Compensation: $45,000 - $55,000 per annum based on location and experience.
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