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Customer Experience Specialist
2 months ago
VCA Animal Hospitals is a leading provider of veterinary care, dedicated to delivering exceptional service and compassion to our patients and their owners.
Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our hospital, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.
Key Responsibilities- Customer Service Functions: Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
- Scheduling and Confirmation: Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team.
- Communication and Education: Present and explain fees, process payments, and educate clients on general animal care and wellness.
- Product and Service Recommendations: Recommend and obtain products and services, including prescriptions, to meet the needs of our clients and their pets.
- Medical Records and Correspondence: Manage medical records, charts, reports, and correspondence, ensuring accuracy and confidentiality.
- Experience: At least one year of proven experience in customer-facing roles, with a strong track record of delivering exceptional service.
- Education: High School Diploma or equivalent.
- Skills: Excellent listening and communication skills, compassion for pets and people, and the ability to work in a fast-paced environment.
- Physical Demands: Ability to lift up to 40 lbs. and work in an environment with potential hazards associated with pets.
We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, 401(k) matching, and generous employee pet discounts.
