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Pre-Service Specialist

2 months ago

Highland Park, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Pre-Service Specialist - Fertility Clinic

Northwestern Memorial Healthcare is seeking a highly skilled Pre-Service Specialist to join our team at the Fertility Clinic. As a Pre-Service Specialist, you will play a critical role in ensuring the smooth operation of our clinic by scheduling and pre-registering patients for their upcoming services.

Key Responsibilities:
  • Schedule and pre-register patients for their upcoming services, ensuring accurate and timely completion of tasks.
  • Update patient insurance information and perform medical necessity checks as necessary.
  • Verify authorization and communicate with patients regarding any potential financial responsibilities.
  • Provide exceptional customer service, responding to patient inquiries and resolving any issues that may arise.
  • Collaborate with various hospital departments and physician offices to effectively schedule and direct patients through our systems.
  • Utilize online order retrieval systems to verify or print patient orders.
  • Proactively analyze account activity, identify problems, and initiate appropriate actions/resolutions.
  • Complete check-in and check-out processes, including confirming patient identity, offering MyChart enrollment, and collecting co-pays or deposits.
Requirements:
  • High School diploma or equivalent.
  • 1-2 years of customer service experience.
  • Proficient in typing.
Preferred Qualifications:
  • Bachelor's degree.
  • Healthcare finance and/or insurance knowledge.
  • Experience in a healthcare setting, particularly in patient scheduling and/or registration.
  • Coding certification.
  • Certified Healthcare Associate Designation (NAHAM).

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.