Telecommunications Volunteer

We are seeking a highly motivated and detail-oriented individual to join our team as a Telecommunications Volunteer. This is an unpaid high school volunteer opportunity that will provide valuable learning experiences and exposure to different areas of technology and state government.

• Learn how to install and maintain Capitol Complex Telephone System (CCTS) telephones.
• Be a liaison for assigned State agencies for all CCTS voice services, including how to move, add, change (MAC) work orders for creating a phone.
• Monitor cable facilities within and between buildings and make recommendations for adjustments as appropriate on the Capitol Complex.
• Troubleshoot phones in response to customer reports and disseminate unresolved trouble issues to appropriate staff and vendors.
• Update the E911 database when a customer moves from one location to another.
• Perform moves, adds, changes, and disconnects of digital, analog, and VoIP station equipment.

• Must be a current high school student between the ages of 16 to 18.
• Must possess good standing high school academic records.
• Ability to establish and maintain effective and cordial working relationships at all organizational levels.
• Ability to understand, follow, and convey brief oral and/or written instructions.
• Ability to communicate both verbally and in writing, in a clear and concise manner.

As a Telecommunications Volunteer, you will have the opportunity to work in a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. You will be an integral part of transforming how technology serves Texans.

We are a technology agency powered by people. DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.