Practice Manager III
2 days ago
About the Role:
The Practice Manager III is a key leadership position responsible for overseeing the operational, administrative, and business functions of large-scale and/or multi-specialty practices. This role requires a high degree of independence, initiative, assertiveness, and diplomacy in dealing with providers, staff, and patients in a complex environment.
Key Responsibilities:- Daily Operations: Maintain clinic schedules, develop and implement procedures for patient reception, appointments, and cancellations, and ensure consistently prompt and effective service to patients and visitors.
- Patient Relations: Provide customer service, solve basic patient complaints, and train and supervise staff on customer service skills.
- Provider Relations: Assist providers in managing patient schedules, interact with providers on day-to-day operational issues, and produce and/or review data to track provider activities.
- Supervision: Supervise daily activities of practice staff, ensure thorough orientation and training, and maintain thorough, accurate, and current training materials and programs.
- Performance Review, Counseling & Coaching: Provide regular feedback on employee performance, complete employee evaluations, and establish performance improvement plans.
- Recruitment & Hiring: Process PRC forms, conduct and/or participate in interview processes, and make hiring decisions.
- Facilities Management & Safety Regulations: Ensure compliance with regulatory requirements, provide staff training, and establish plans for improvement.
- Information Technology: Ensure proper training and certification of staff in use of IT systems and applications, and ensure compliance with regulatory requirements.
- Health Information Management: Ensure proper training for staff in maintenance of patient privacy and HIPAA requirements.
- Revenue Management: Perform revenue management functions, including developing a system for timely and accurate charge capture, and supervising cash collection activities.
- Budget & Expense Management: Investigate expense variances, provide input into direct expense projections, and maintain purchasing logs.
- Equipment & Furniture: Flag items for repair, report safety issues, and order equipment and maintain office supplies.
- Cleanliness, Appearance, & General Maintenance: Ensure compliance with basic standards, work with facilities management and environmental services, and oversee limited facility renovation projects.
Working at Northeast Georgia Health System means being part of a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
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