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Customer Service Representative

1 month ago


Houston, Texas, United States Village Plumbing and Air Full time
Job Summary

Village Plumbing and Air is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering phone calls, and resolving customer inquiries and complaints in a professional and timely manner.

Key Responsibilities:

  • Answer phone calls and book service calls for Plumbing, HVAC, and Electrical services
  • Document and update customer records based on interactions
  • Support call center team members
  • Handle customer inquiries and complaints with advanced conflict resolution skills
  • Sell additional services by recognizing opportunities to up-sell accounts
  • Call out to existing customers to alert them to specials
  • Offer VPP (Village Partner Plan) to callers if applicable

Requirements:

  • Bilingual-Spanish a big plus
  • Two years of call center or customer service experience
  • Reliable and adaptable
  • Positive and professional demeanor
  • Ability to build rapport with clients quickly
  • Exceptional written and verbal communication skills
  • Ability to prioritize and multitask
  • Proven ability to meet and exceed call quotas
  • Proficiency with necessary technology, including computers, software applications, phone systems, etc...
  • Service Titan experience a plus
  • High School diploma
  • Previous experience in Plumbing or HVAC industry a huge plus

Salary: $18 + per hour, based on experience