Production Support Specialist

2 weeks ago

Charlotte NC United States Synechron Full time

Our Challenge

Production Support Engineer needed to support the monitoring efforts. Tools engineers are needed to further enhance the current level of monitoring and operational procedures.


Salary: $90K-100K per annum

Location: Charlotte, NC/ Atlanta, GA/Plano, TX/Richmond, VA


The Role

Responsibilities

Resources would be responsible for making sure monitoring tools are installed and configured with correct thresholds and dashboards. Recommends the appropriate monitoring capabilities in support of business process and is responsible for delivery of aligned capabilities across critical business applications. Serves as a fully seasoned/proficient technical resource; providing leadership in the execution of aligned as a team member or as an individual contributor.


Looking for an experienced Production Support Engineer, in this role, you will be the technical expert for specific core monitoring tools and work directly with our application production support and application development partners to ensure the proper installation, setting of thresholds and dashboard configuration. You'll be working with industry-leading products, you will experience how you can be a game-changer, enabling applications to have less downtime than ever before.

Rollout of Dynatrace as the strategic monitoring tool across banking applications, replacing AppDynamics.

Host demos, overviews, and training of the monitoring tools for adoption across teams, preparing related materials to support sessions and adoption of tools

Partner with the Production support teams/Engineering teams and assist in configuration of monitoring events/dashboards to maximize the potential and use of monitoring tool.

College degree preferred


The Requirement

You are:


Several years Development or Architecture experience for multi-tiered business applications


- Individual will need to be proficient in the support of Dynatrace Managed including the deployment, instrumentation and leveraging the tool as an Application Performance Monitoring capability

- Proven experience with one or more supporting monitoring tools such as –Splunk, SiteScope, Microfocus BPM, Catchpoint

- Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, shell scripts, etc.

- Proven experience in programming languages (Java and/or .NET)

- Proven experience in application/network performance and availability monitoring

- Proven experience in N-Tier Architecture supporting a multitude of products (Webserver, Middleware, Database, etc.)

- Knowledge of ITIL functions and processes

- An excellent communicator, able to network and influence across multiple levels is required of this role

- A self-motivated, hands-on, driven individual with strong leadership skills

- A strategic thinker who can link business context to technical reality

Splunk, SiteScope, Microfocus BPM, Catchpoint


We can offer you:

  • A highly competitive compensation and benefits package
  • A multinational organization with 55 offices in 20 countries and the possibility to work abroad
  • Laptop and a mobile phone
  • 10 days of paid annual leave (plus sick leave and national holidays)
  • Maternity & Paternity leave plans
  • A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
  • Retirement savings plans
  • A higher education certification policy
  • Commuter benefits (varies by region)
  • Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
  • On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
  • Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
  • Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
  • A flat and approachable organization
  • A truly diverse, fun-loving and global work culture



S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.


All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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