Guest Experience Manager
2 weeks ago
At Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, we're committed to delivering exceptional guest experiences. As a Guest Experience Manager, you'll play a vital role in ensuring our guests feel valued, respected, and cared for throughout their stay.
Key Responsibilities:- Collaborate with various departments to coordinate and deliver exceptional service, resolving guest issues and implementing strategies to continuously improve guest satisfaction.
- Engage in proactive and personalized communication with guests prior to their arrival, providing personalized assistance and anticipating their needs throughout their stay.
- Handle guest inquiries, requests, and complaints promptly and professionally, continuously seeking opportunities to enhance the guest experience.
- Coordinate special requests or arrangements for guests, including room upgrades, dining reservations, and special occasion celebrations.
- Analyze guest satisfaction surveys and feedback to identify trends and implement improvement strategies.
- AZ Food Handlers License
- Previous experience in guest relations or guest services role within the hospitality industry
- Excellent interpersonal and communication skills, with the ability to build rapport and establish positive relationships with guests and team members
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with exceptional organizational and multitasking skills
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Discounted & Complimentary Hotel Room Nights
- Enjoy free employee meals in our employee dining hall
- Free covered parking
- Medical Dental and Vision Insurance (Full-time colleagues)
- Retirement savings plan
- Excellent training and professional development
- Tuition/Wellness reimbursement, up to $1,000 a year
- Employee Stock Purchase plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
We're a global hospitality company that believes in the power of belonging and creating a culture of care. Our colleagues become family, and we're committed to delivering exceptional experiences for our guests and team members alike.
We're an equal employment opportunity and affirmative action employer, dedicated to diversity, equity, and inclusion. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional guest experiences.
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Guest Experience Manager
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Scottsdale, Arizona, United States Hyatt Regency Scottsdale Full timeGuest Experience ManagerAt Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch, we're committed to delivering exceptional guest experiences that exceed our guests' expectations. As a Guest Experience Manager, you'll play a critical role in ensuring that our guests feel valued, respected, and cared for throughout their stay.Key Responsibilities:Collaborate...
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