Parts Operations Manager

1 day ago


Houston, Texas, United States Equipment Depot Full time

Job Summary

The Parts Operations Manager is responsible for coordinating the day-to-day parts business at the local level, ensuring a hassle-free experience for customers, and implementing company-wide processes and procedures.

Key Responsibilities

  • Coordinates the parts business at the local level, ensuring efficient operations and customer satisfaction.
  • Works with the Parts Manager and Operations Manager to achieve business objectives, improving skills, professionalism, and efficiencies within the parts operation.
  • Develops and implements short- and long-term strategic plans, objectives, and goals for each location.
  • Handles customer requests, concerns, and complaints in a prompt and professional manner.
  • Completes performance reviews for team members and assists in recruiting and developing the parts organization.

Requirements

Education: High School Diploma or GED
Experience: At least 2 years of previous parts experience
Computer Skills: Basic knowledge and ability with Microsoft Office products
Other:

  • Well-organized, good communication skills, team player, strong attention to detail.
  • Good customer communication skills
  • Strong team focus
  • Provide day-to-day leadership for the team
  • Meet customer needs/expectations with a sense of urgency
  • Communicate across all functional groups and geographical locations


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