Technical Solutions Specialist

3 weeks ago


Malvern, Pennsylvania, United States ORS Partners Full time
About ORS Partners

We are a leading provider of specialized support services, helping clients navigate complex data integrations and system migrations.

Your role on our team is to handle high-priority technical escalations and customized support related to data migrations, reporting, ETL, and system support across multiple client systems.

Responsibilities
  • You will independently investigate and remediate Tier 4 technical issues within defined service level agreements (SLAs).
  • Provide expert support for data integrations across various client systems and complex product issues.
  • Collaborate with internal teams to deliver solutions that meet customer needs.

In addition to your technical expertise, you will:

  • Support clients during regular business hours, with occasional weekend hours required for urgent issues.
  • Assist the support team during peak periods.
  • Partner with Product and Development teams on troubleshooting, feature rollouts, and larger integration initiatives.
Requirements
  • A Bachelor's Degree in a related field.
  • No less than ten years of relevant experience.
  • Advanced SQL Server skills, including query writing, stored procedures, functions, and reporting.
  • IIS Troubleshooting and Windows server configuration expertise.
Compensation

$120,000 - $180,000 per year



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