Technical Solutions Specialist
3 weeks ago
We are a leading provider of specialized support services, helping clients navigate complex data integrations and system migrations.
Your role on our team is to handle high-priority technical escalations and customized support related to data migrations, reporting, ETL, and system support across multiple client systems.
Responsibilities- You will independently investigate and remediate Tier 4 technical issues within defined service level agreements (SLAs).
- Provide expert support for data integrations across various client systems and complex product issues.
- Collaborate with internal teams to deliver solutions that meet customer needs.
In addition to your technical expertise, you will:
- Support clients during regular business hours, with occasional weekend hours required for urgent issues.
- Assist the support team during peak periods.
- Partner with Product and Development teams on troubleshooting, feature rollouts, and larger integration initiatives.
- A Bachelor's Degree in a related field.
- No less than ten years of relevant experience.
- Advanced SQL Server skills, including query writing, stored procedures, functions, and reporting.
- IIS Troubleshooting and Windows server configuration expertise.
$120,000 - $180,000 per year
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