Operations Coordinator

2 weeks ago


Ashburn, Virginia, United States Russell Tobin Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Russell Tobin. As a key member of our Service Operations team, you will play a critical role in ensuring the efficient scheduling and dispatch of our technicians.

Key Responsibilities
  • Manage and prioritize work orders to optimize technician routes and ensure timely completion of repairs
  • Partner with Service Manager and Service Operations Lead to develop and maintain bi-weekly technician schedules
  • Proactively distribute work orders to technicians daily and adhere to scheduling guidelines
  • Assist with the management and recording of non-productive technician time
  • Join daily DMB meetings and contribute to discussions on progress and areas for improvement
  • Identify and escalate blockers to ensure consistent improvement in KPI performance and field operations
Requirements

To succeed in this role, you will need excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. If you are a detail-oriented and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.



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