Service Coordinator
7 days ago
We are seeking a highly skilled Service Coordinator to join our team at US Tech Solutions. As a Service Coordinator, you will play a critical role in ensuring the efficient operation of our service branch.
Key Responsibilities- Schedule and dispatch technician daily work orders, ensuring scope of work and time requirements are well communicated.
- Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.
- Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.
- Proactively distribute work orders for jobs daily.
- Adhere to scheduling guidelines and work order priority to manage schedule.
- Assist with the management and recording of non-productive technician time.
- Join DMB meetings daily and be prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
- Proactively identify actions, perform offline tasks assigned in DMBs, and escalate any blockers to ensure consistent improvement in KPI performance and field operations.
- Ensure S&O guidelines & best practices are followed.
- High School Diploma / GED required.
- Bachelor's degree in related field preferred.
- 0 - 5 years relevant HVAC service industry experience preferred.
- Strong experience in Microsoft Office Suite, Salesforce, and SAP.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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