Fitness Club Representative

1 month ago


Saint Louis, United States Planet Fitness - Midwest Management Group Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Midwest Management Group.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive experience at our fitness club.
  • Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Assist with maintaining the cleanliness and organization of the club, ensuring a welcoming environment for all members.
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues to management as needed.
Requirements
  • Previous customer service experience, preferably in a fitness or health-related setting.
  • Basic computer proficiency and ability to learn our systems quickly.
  • A passion for fitness and health, with a positive and upbeat attitude.
  • Strong communication and interpersonal skills, with the ability to work effectively with members and colleagues.
  • CPR certification and a high school diploma or equivalent are required.
Working Conditions

This role requires the ability to stand and walk for extended periods, as well as occasional lifting of up to 50 pounds. You will also be exposed to various cleaning products and chemicals during your shift.



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