Consumer Care Specialist

5 days ago


Norcross, Georgia, United States OLE' Mexican Foods Full time
Job Title: Consumer Care Coordinator

Ole Mexican Foods is seeking a highly skilled Consumer Care Coordinator to join our team. As a key member of our quality assurance department, you will be responsible for ensuring that consumer feedback is properly addressed and that our products meet the highest standards of quality and freshness.

Key Responsibilities:
  • Primary contact with consumers to resolve quality issues and ensure their feedback is addressed.
  • Collaborate with sales representatives and customers to resolve quality issues and improve customer satisfaction.
  • Work closely with QA managers and plant managers to ensure that consumer issues are effectively addressed and follow-up is completed.
  • Responsible for quality issue website administration and updating product lists and QA catalogs.
  • Coordinate and perform training of new Consumer Care system users.
  • Prepare and distribute QA food safety newsletters monthly.
  • Send complaint samples to external laboratories for analysis and identification.
  • Follow up with consumers on all coupons and products sent by FedEx/UPS.
  • Manage consumer complaints and encourage customers to bring back products with foreign material for detailed investigation.
  • Assist QA corporate coordinator on BRC activities and quality projects.
  • Partner with QA managers for customer system new accounts setting.
  • Assist on customer requirements and customer specifications management system.
  • Assist on raw materials and finished product specifications central database.
  • Assist and maintain document control module system.
  • Assist on collecting data and data entry information into customer portal web bases.
  • Assist on bi-annual FDA registration from all Ole's facilities.
Requirements:
  • Excellent communication skills (verbal and written).
  • People skills and patience.
  • Team player with enthusiasm and initiative.
  • Experience in customer service or related field.
  • Bachelor's degree (desirable).
  • Skilled in computer software systems (Excel, Word, PowerPoint, Vision, etc.).
  • Bilingual (English and Spanish) preference.
  • English spoken mandatory.


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