Consumer Care Specialist

4 weeks ago


Norcross, Georgia, United States Ole Mexican Foods, INC Full time
Job Summary

Ole Mexican Foods, Inc. is seeking a highly skilled Consumer Care & GFSI corporate assistant to support our quality assurance team.

Key Responsibilities
  • Provide exceptional customer service to consumers and customers through the Consumer Care Corporate Quality System.
  • Collaborate with QA managers and plant managers to ensure effective issue resolution.
  • Administer the Quality Issues Website and update product lists and QA catalogs.
  • Prepare and distribute the QA food Safety newsletter monthly.
  • Assist with customer requirements and customer specifications management.
  • Support the bi-annual FDA registration process.
  • Perform other tasks as required by the QA corporate coordinator and/or the director of QA.
Requirements
  • Experience in customer service or a related field.
  • Bachelor's degree (desirable).
  • Strong computer skills, including Excel, Word, PowerPoint, and Visio.
  • Bilingual (English and Spanish).
  • Excellent communication and decision-making skills.


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