Bilingual Licensed Property and Casualty Insurance Agent

2 weeks ago


Columbus, Ohio, United States TTEC Full time
Customer Care Representative

Are you passionate about delivering exceptional customer experiences? Do you have a knack for resolving complex issues and providing solutions that exceed customer expectations? We're seeking a highly skilled and bilingual Customer Care Representative to join our team at TTEC.

About the Role:

As a Customer Care Representative, you will be responsible for providing top-notch customer service to our clients, resolving escalated or complex calls, and ensuring that every interaction is a positive and memorable experience. You will work closely with our team to identify and address customer concerns, provide solutions that meet their needs, and continuously improve our processes to deliver exceptional results.

Key Responsibilities:

  • Answer incoming communications from customers and provide timely and effective solutions to their issues
  • Conduct research to provide accurate and up-to-date information to customers
  • Upsell or cross-sell products or services to existing customers as needed

Requirements:

  • Active Property and Casualty license
  • 6 months or more of customer service experience
  • Excellent written and verbal communication skills in Spanish and English
  • High school diploma or equivalent
  • Ability to work from home and have a dedicated workspace

What We Offer:

  • Competitive base pay of $23 per hour
  • Performance bonus opportunities
  • Continuing education paid for by TTEC
  • A supportive and inclusive work environment
  • Opportunities for career growth and professional development

About TTEC:

TTEC is a global company that helps businesses deliver exceptional customer experiences through our combination of humanity and technology. We're proud to be an equal opportunity employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve.



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